The Service Drift Scorecard

Where Is Your Patient Experience Drifting?

Your survey scores show an average. Your patients don't get an average. They get one person, on one shift, at one location. Take this 5-minute assessment to see where service is most likely slipping, and what's holding it in place.

What you'll find out:

Whether your organization can actually see drift before it hits your scores
Where frontline consistency breaks down across people, shifts, and locations
Whether your gains hold after training, or quietly slide back

10 questions.About 5 minutes.Your results appear instantly.

Barbara opened our eyes to how inconsistent our patient experience was across all our locations, and how small details make a big impact.

Stephanie Tran

Optical Manager, Spectrum Eye Physicians

Barbara Khozam, CSP, AS, CPXP, helps healthcare leaders find and fix Service Drift: the gap between the patient experience you designed and the one patients actually get. 2,100+ presentations. 95,000+ people. 12 countries.